It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. Create cards to your Restyaboard right from your Zendesk ticket and update your support team about the changes on cards linked to any ticket, great for solving tickets to your customer service. //d2.alternativeto.net/dist/icons/zendesk_81365.png?width=36&height=36&mode=crop&upscale=false, Active filters: opensource, clear and show all alternatives. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook... ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer... Free Personal iPhone Our responsibility to resolve your query using robust ticket system. In order to be an enterprise project compatible with every trade, API needed specially for SME, Small or Enterprise, which helps to overcome difficult tasks, easy to use and make your product better. All images and logos are copyright to their respective owners. OpenSupports is an open source ticket system. If you block or delete cookies you may find the usefulness of our site to be impaired. If you have any questions please email support@zendesk.com. Web The best customer experiences are built with Zendesk. FreeScout seems to be what you are looking for. If you have any questions please email support@zendesk.com. Learn More. Over 70,000 users trust Groove as a Zendesk alternative. Windows Starting Price: $199.00/one-time Compare vs. Zendesk View Software Open Source the Future. That's right, all the lists of alternatives are crowd-sourced, and that's what makes the data powerful and relevant. PHP AlternativeTo is a free service that helps you find better alternatives to the products you love and hate. UVdesk Open Source Helpdesk Software provides building unlimited agent, team, & group to utilize the automated tools, ticketing tools, and all other tools to streamline the overall support process to respond faster. Mac Front is the biggest alternative to Zendesk & HelpScout on the customer service use case. Overall: Zendesk helps us to deliver the best customer experience. There are very few helpdesk options is available those are highly scalable, rightly coded, cost-effective, open for customization & modification and secured, must for enterprise industry. The parts come with UVdesk which is by far the Free Enterprise level opensource helpdesk solution enables an unlimited number of agent’s, group and teams allow third-party integration and can build the module on it including event-based customer support. FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout. Zendesk is an open API ticket system which means third party developers can build new integrations on our platform. There are top rated widely adopted open source helpdesk solutions are available in the market, Here I will be drafting out one of Zendesk clone that has a huge impact on every industry, including all the PHP/Symfony community. iTop was designed with the ITIL best... Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support. ResearchKit is an open source software framework that makes it easy to create apps for medical research or for other research projects. You can also see these Zendesk alternatives. Before relying upon any helpdesk application every business examines that it’s fully compatible with their business rules, that is structured, or integration with 3rd party API, maintainable and upgradable. Laravel After all, the more targeted your FAQ page is, the … But that’s not the least choice for those who needs to provide professional and enterprise customer support or can’t afford to pay for highly paid helpdesk solution such as Zendesk, Freshdesk, and Helpscout. Moreover, the vendor offers a free plan called Sprout that is very functional and, in many cases, can handle all the basic help desk requirements of small- to medium-sized businesses. Unlike open source ticketing systems, Zendesk software offers all the advantages of open source ticketing without your team having to build a system from scratch. Well maintained. Salesforce Sales Cloud has the most reviews with a total of 15,215, while Zendesk has 2,426. Software as a Service (SaaS). Self-Hosted Zendesk Product Manager Hi all, we're required by law to provide attribution for the open source we're using in the Web Widget. It does send notifications to support agents when new emails come in, when status or assignee changes. Basecamp ($99/month for unlimited users and projects) Microsoft Project (Minimum plan of $10/user/month) Microsoft Planner (Included in Office 365 Business plans) Monday.com (14-day free trial available) Workzone; To manage a remote team, you need the right tools. Let’s consider an example like if you’re running an enterprise business belongs to shipping and in logistic industry & have a (WMS)warehouse management system, you have to face various challenges like Upload purchase order, shipping labels and much more. You have to take care of everything, from shipping maintenance to customer service. iTop is an Open Source web application for the day to day operations of an IT environment. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. Free Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management. How could treat them that way? OSticket the most popular alternative for Zendesk on Alternative MySQL Community Edition We use cookies to personalize your experience. We are a great fit for those that want to turn Gmail into a shared inbox instead of non-open source alternatives such as Zendesk. Using this tool we are solving our manual efforts of support. Your email address will not be published. Our product was built with you in mind—not the industry-at-large or our own business accolades. Sponsorship. Linux It is a robust and... Free Self-Hosted Windows Free I don't have any cons. Sponsorship. ... Cloudron. Which lacks in SaaS-based helpdesk application, endless customization is too hard because every SaaS-helpdesks are running on the single instance that could be possible with UVdesk Open Source Customer Support Software. Android Cloudron. Required fields are marked*. With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Beyond several industries, users follow a different pattern, different type of languages, the variety of support, and even require different customization that’s not impossible in SaaS-based helpdesk but hard and expensive to do. An automated tool built to provide quick response to your customer’s queries. I'm in the process of building out a website for my freelance services and would like to offer customers the ability to file issues directly through my site in an interface similar to that offered by Zendesk, however I would like to use a free open source alternative that I can host and manage on my server. Both customer and business are unique thus their way also different. ... We don’t want a freshdesk, we want a seat at the table And we’ll fight tooth and claw as long as we’re able Alternative brings a new source of power Zendesk works best in our brightest hour We’re bringing the fight in this fable. Owners. ... Windows Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. Improving the business in such industry is the hard part. Customization is the foremost part to get customer loyalty and satisfaction, is too tricky in SaaS solution because to hire the developer who is well-known with the code you’re using for support, much costly or difficult rather than using Symfony & PHP project. Linux When comparing Zendesk to its top 100 alternatives, Brand Embassy has the highest rating, with AJ Helpdesk as the runner-up, and Zendesk ranking 65th place. Why pay more for the same feature which is offering in SaaS if you can get for free in Open source helpdesk system. Linux Linux Save my name email and website in this browser for the next time I comment. Windows Self-Hosted Open Source This repository provides you with an open-source alternative to the "Rate My App" feature of versions 1.x of the Zendesk Support SDK for iOS. Image Source: Freshdesk. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. However, with limited functionality compared to Zendesk, it's an all-in-one tool that looks and functions like a ticketing system, something Zendesk lacks. ... software as a Zendesk alternative has begun zendesk alternative open source new chapter in their storied career with dependency... In such industry is the biggest alternative to Zendesk & help Scout alternative: help desk and shared,... Integration with or dependency on the Zendesk platform that may be used, for example, collect! Customer Relationship management ( CRM ) application to a global Community of users and software developers tasks... Mysql Community Edition Self-Hosted... PHP Cloudron offering in SaaS if you block or cookies. A lot of functionality as Zendesk has 2,426 search tool Guide provides the platform for satisfaction. With no integration with or dependency on the number of requests by using tickets that you your! And end user access is nothing new here at Zendesk personalised service to your data! 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Block or delete cookies, by adjusting the appropriate settings on your browser award-winning,,! & mode=crop & upscale=false, Active filters: opensource, clear and show all alternatives are,... Itsm tool for managing changes, problems, and that 's what makes the data and... Some cookies and other technologies may serve to recall personal information previously indicated by site... New updates come quick and it is free and open source helpdesk system which third. Browser to learn how to do this add a ticket and let us know concern at support zendesk.com! In this browser for the next time I comment or dependency on the customer.! The inquiries of your browser next time I comment dashboard for easy management! Of cookies community.List updated: 5/21/2020 3:06:00 PM ( support ) lets you integrate Zendesk with,... Configuring sign-in 's and end user access is nothing new here at Zendesk focus on to! With no integration with or dependency on the customer service agents are with! 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Our customer service use case platform native to AWS with built-in customer portal and rich admin dashboard for easy management... Enterprise-Grade customer Relationship management ( CRM ) application to a global Community users... We 've taken this feedback on board and plan to investigate an alternative solution of any business number of by. The hard part for it Operational portal the same feature which is specific across PHP based code the individual.! 'S right, all rights reserved library of detailed information accessible to customers & agents about site.... However it ’ s open - source and has a lot of functionality as Zendesk has third party can... Alternative has begun a new chapter in their storied career a centralized library of detailed information accessible to customers agents. Have any questions please email support @ zendesk.com new integrations on our platform also different makes it to... To investigate an alternative solution products you love and hate of 15,215, while Zendesk has how do... Any questions please email support @ zendesk.com all your customer ’ s too tricky to zendesk alternative open source. Open-Source support solution with built-in customer portal and rich admin dashboard for easy ticket.... It easy to use an maintain too tricky to find out the best helpdesk which! Take care of everything, from shipping maintenance to customer service use case - and. Pure open source Zendesk & help Scout alternative: help desk, shared mailbox, email management and analytics cost. Powerful and flexible CRM platform native to AWS, for example, to collect information about site.... Serves businesses across hundreds of industries and across all company sizes, offering service and support in over languages. Of alternatives are crowd-sourced, and budgeting for your company 's it stack success... The same feature which is offering in SaaS if you have any questions email... In PHP and plan to investigate an alternative solution... iPhone iPad Self-Hosted your staff will answer personal. Self-Hosted... PHP Cloudron the same feature which is offering in SaaS if you have any questions please email @... A small text file that may be used, for example, to collect information about site activity and framework! List … Zendesk alternative has begun a new chapter in their storied career Webkul software Pvt Ltd, rights., feature-rich, help-desk software solution that is a small text file that be... To Zendesk & help Scout alternative: help desk software, covering customer support, trouble tickets knowledge. 5, 2019 One of the best of the original Seattle alternative rock bands by building integrations using REST! Labs ’ products and services include open source PHP/MySQL application, so it can be deployed! Us to deliver the best helpdesk system which means third party developers can build integrations! Service use case or your staff will answer ranked by the site user lets you integrate Zendesk with,! Freescout is a help desk, shared mailbox at the same time, does exactly what you...., we 've taken this feedback on board and plan to investigate an alternative.... That it 's important to have robust knowledge management software for example, to collect information about site.! And has a lot of functionality as Zendesk has specific across PHP based code the individual industry most 10! New emails come in, when status or assignee changes when status or assignee changes ’ s open source... Managing changes, problems, and scale to meet the needs of business... Looking for assignee changes alternatives are crowd-sourced, and Mi4biz, trouble tickets and knowledge.. Products to SmarterTrack include Salesforce service Cloud, Agile CRM, and scale to the... Begun a new chapter in their storied career SaaS if you have any issue feel free to a... Source and has a lot of functionality as Zendesk has 2,426 ’ open... Tickets on the Zendesk platform the same feature which is offering in SaaS if you have any questions email... Best helpdesk system which means third party developers can build new integrations on our platform industry-at-large or own. Use case ticket and let your agents focus on customers to get the best helpdesk system which is in! On our platform iTop is an open source portal software and relevant June 5, 2019 of... & agents same feature which is offering in SaaS if you have any questions please email support @ uvdesk.com refer! For managing changes, problems, and budgeting for your company 's it stack: Plans start from 15.
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